Refund policy

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at pradhumanchouhan241@gmail.com. If your return request is approved, we will provide instructions on how and where to send your package.

Returns will need to be sent to the following address: Medhouse Pharma Agency

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods

• Custom or personalized products

• Personal care products

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions regarding the eligibility of a specific item, please contact us at pradhumanchouhan241@gmail.com.

Exchanges

The fastest way to receive a replacement item is to return the item you currently have. Once the return is accepted, you may place a separate order for the new product.

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Refund Policy

We strive to ensure that every order from HealthWe arrives in excellent condition. This Refund Policy outlines the conditions under which refunds may be issued.

Refund Eligibility

Refunds are issued only after a returned item has been received and inspected. To qualify for a refund, the returned product must meet the conditions outlined in our Return Policy, including being unused, unopened, and in its original packaging.

Once we receive your return, our team will inspect the item and notify you whether your refund has been approved or rejected.

Purity Guarantee

All HealthWe products are manufactured to meet a minimum purity standard of 99%. If any product does not meet the 99% purity criteria, customers are eligible for a 100% refund of the order amount. Supporting lab reports may be provided upon request to verify product quality and purity.

Approved Refunds

If your refund is approved, the refund will be processed automatically to your original payment method. Refunds are typically issued within 7 business days after the return has been inspected and approved.

Please note that financial institutions, banks, or credit card providers may require additional time to process and reflect the refund in your account.

Delayed or Missing Refunds

If you have not received your refund within 7 business days after approval, please allow additional time for your bank or payment provider to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have still not received it, please contact us at:

pradhumanchouhan241@gmail.com

Shipping Costs

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by us.

If a refund is approved, the cost of return shipping may be deducted from your refund unless the return was due to an error on our part.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us immediately after receiving the order. In such cases, we will review the issue and may offer a replacement, store credit, or full refund depending on the circumstances.

Contact Information

For any questions regarding refunds, please contact us at:

pradhumanchouhan241@gmail.com